Frequently Asked Questions
Why should one buy custom drapery?
Custom drapery is tailor-made to the décor and dimensions of a window. In addition, customization ensures that the drapery is the perfect length and fullness.
How and where is the drapery made?
Our drapery is handmade with the utmost care at our workroom in Vancouver, Canada.
Do you sell drapery hardware?
Yes, we sell different types of drapery hardware; Channeled hardware, motorized hardware, rods, and rings.
Measurement + Installation
How can I measure for drapery and shades?
Use our Measurement Finder Tool while customizing your drapery and shades.
Payment, Delivery & Returns
What are your return and exchange policies?
In case of any product dissatisfaction, contact us within 30 days from the order date. Minor measurement adjustments for product rectification would be accepted with the basic service fees applied. Although, product rectification is not possible or incorrect measurement details were shared, Kosaa will offer 30% off for reordering.
Can I cancel my order?
Cancellations within 24 hours of order receipt are accepted. However, custom order items are non-refundable as the production starts as soon as the order is placed. If there is a cancellation of non-custom orders, we will refund the whole amount minus 5% bank and admin charge.
Can you assist with design recommendations?
Become a Kosaa Member to get assistance on design decisions.
Swatches + Sample Panels
Can we order fabric swatches?
Fabric swatches can be ordered seperately anytime for a small fee and that fee will be refunded once you buy a product online.
How do I become a Kosaa Interior Designer?
Interior Designers or Architects with a registered business are eligible to be trade partners with us. Once your application is approved, you will unlock the Designer’s Space and the sign-up kit to enjoy exclusive trade prices.
How much does one pay to be a Kosaa trade partner?
Its free for first 200 designers, and then we will charge $150 per annum.
How much discount do I receive as a Kosaa trade partner?
Kosaa members can avail exclusive discount on all products site wide and we shall email you more details once you are approved as a trade partner.
Do I get prioritized delivery as Kosaa trade partner?
Yes, Kosaa trade partners deliveries will be prioritized to ensure faster lead times.